Legal

Refunds and cancellation

This page describes how Model Servicehub handles refunds for Creator App Analytics programmes invoiced by the studio. This website does not take payment; refunds apply only to fees actually received against a membership letter. Last updated 13 August 2026.

Eligibility

You may request a full refund if you cancel in writing before the published start of a Studio Cohort or before Desk Pass materials are first unlocked, whichever applies to your letter. House Partnership retainers may be cancelled before the quarter begins; after a quarter starts, unused weeks are not automatically refunded.

Timeframe to ask

Send the request within 14 calendar days of payment, and still before the start conditions above. Requests after the fourteenth day are considered only for studio-caused cancellations (faculty illness without a substitute, venue closure, or a date change you cannot attend).

Full or partial refund

Full refund: cancellation before start, or studio-caused cancellation of the entire programme. Partial refund: if a Studio Cohort is shortened by the studio after it begins, we refund a pro-rata share of unused live weeks, minus any Desk Pass library already unlocked. If you simply stop attending after week one, unused weeks are not cashed out.

Non-refundable items

Bank transfer fees you paid to reach us. Printed materials already collected from the Phasi Charoen desk. Third-party venue tickets if a public reading night was optional and already consumed. Certificate reprints. Gift seats transferred to another named student at your request.

Refund process

Write to info@model-servicehub.digital with the subject “Refund” and your membership letter date. Include the account name used to pay. We confirm receipt within two working days, Bangkok time, and say whether the request is full, partial, or declined, with reasons.

Processing time and method

Approved refunds are returned by the same method we received, usually Thai bank transfer, within 15 working days after approval. International returns may take longer and may be reduced by intermediary bank charges we do not control. We do not refund in cash at the studio door.

Cancellation

You may cancel a pending enrolment by email at any time before start. After start, you may withdraw; that is not the same as a refund. We will still share any recordings already promised in your letter. We may cancel a cohort that fails to reach a viable table size (fewer than six confirmed seats) and will then offer a full refund or a transfer to the next dated lab.

Exceptions

If we reasonably believe materials were copied for resale, or if an enrolment was obtained with false billing details, we may refuse a refund and revoke access. Statutory rights you have under Thai consumer law are not limited by this page where that law does not allow limitation.

Contact for refund requests

Email: info@model-servicehub.digital. Phone: (02)868590154. Address: Street: 21/5 Phetkasem Bang Jark Phasi Charoen; City: Bangkok; State/province/area: Bangkok; Zip code: 10160; Country: Thailand.